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Frequently Asked Questions
When can I get the quotation?
We usually provide a quotation within 4 hours after receiving your inquiry. If you urgently need the price, please specify it in your request for priority processing.
Can the product be customized and what is the production cycle?
Yes, products can be customized according to special requirements. The production cycle typically completes within 15 working days after order confirmation.
What are the delivery terms?
We accept various methods including EXW, FOB, CFR, and CIF. You can choose the most convenient and cost-effective option for your needs.
What certifications can be provided?
We can provide CE certification, ISO 9001 quality system certification, third-party calibration certificates (CNAS), and factory inspection reports.
How is technical support handled?
Our technical support team is available 24/7. We provide quick problem-solving solutions and can dispatch engineers for on-site support if necessary.
What are the payment terms?
For amounts ≤ $2,000, 100% prepaid. For larger amounts, a 30% deposit and 70% balance are required. We also accept L/C and OA agreements.
Pixy Car
